Terms & Conditions

Postage and handling is a flat rate fee of $15 within Australia.

Your order will be shipped within 2-4 business days of receipt. We do not ship on weekends or public holidays so orders received on those days will be shipped the following business day. Please allow an additional 1-3 days for orders travelling to Western Australia or outside of metropolitan area. Delivery times are an estimate only and the label will not be liable for any reasonable or unavoidable delay in delivery.

The item will be carefully packaged to ensure that it arrives in pristine condition. If your jewellery arrives damaged, you must notify us within 48 hours. Email customercare@terrybiviano.com and you will receive a prompt response.