All items are quality checked before they are ready for dispatch however on the very occasionally there may be a fault we didn’t find.
Claims for faulty goods must be made within 7 days of purchase.
Please note that the general wear and tear in the course of normal use is not considered a manufacturing fault. The shoes containing, any embellishments, pom poms, beads, crystals, glass or semi precious stones are delicate and fragile and should be handled carefully. Crystal or glass stones breaking from mishandling is not considered a manufacturing fault. Manufacturing faults do not include cracked or broken stones or if an item has been bent out of shape from wear or if the plating starts to fade.
The shoes are handmade and can be very fragile. If they are dropped on a hard surface it could break or loosen the embellishments. Terry Biviano is not required to fix items have been broken or replace stones.
Please see the Care Instructions on the website below for further information.