FAQ

How long until I receive my Bivianos?

We gladly offer express post service via Australia Post and items are expected to be delivered within 2-4 business days.

How can I track my parcel?

All orders come with tracking numbers which will be emailed once order has been dispatched. Items can be tracked via Australia Post.

Do you offer international shipping?

Yes, we gladly accept international orders. Parcels are estimated to take 3-6 business days to arrive once dispatched via Australia Post international courier service.

Can I exchange my Bivianos?

Yes, we understand some shoes may not be the right style or fit, so we gladly exchange items within 7 days of purchase. Items must be in original condition.

Do you offer gift cards?

Of course we do! We know every girl is a shoe lover but sometimes when you don’t know what to get, gift cards are the perfect choice! Gift cards may be purchase at any value and redeemed within 12 months.

We are interested in wholesale, how can we get in touch?

Terry Biviano welcome international wholesale opportunities. If you would like to stock any of our styles, email us at info@terrybiviano.com